Welcome to saltpepperhome.shop.

To ensure your shopping experience, we offer reasonable return and refund services. Please read the following policy carefully before applying for after-sales service.

I. Return Application Time
Customers can submit a return application within 30 days of receiving the goods. Applications submitted after this period may not be processed.

You can contact us to apply for a return or refund if the goods have any of the following conditions:

• Goods damaged during transportation
• Incorrect goods received
• Goods with obvious quality problems
• Goods significantly different from the order description

II. Returned Goods Requirements
To ensure smooth return processing, returned goods must meet the following conditions:

• Goods have not been damaged by human error
• Goods are in basically intact condition
• Original packaging and accessories (if applicable)
• No obvious signs of use or resale

If the goods are damaged, soiled, or missing due to personal reasons, a full refund may not be possible.

III. Refund Processing Time
We will begin processing the refund after receiving and confirming that the returned goods meet the refund conditions.

Refunds typically arrive within 3 business days, but the exact time may vary depending on the processing speed of the bank or payment platform.

Refunds will be returned to the original payment account used when placing your order.

IV. Non-Returnable Items

Returns are generally not supported in the following situations:

• Requests submitted after 30 days
• Items damaged by the customer
• Items missing major components
• Items returned after prolonged use due to personal preference
• Clearance items that are specifically marked as non-returnable (as indicated on the page)

V. Inventory Clearance Notice

Due to long-term operational pressures, rising warehousing costs, and continued losses, some kitchen condiment jars and kitchenware on the website are currently undergoing a phased clearance sale at a loss. Some items are priced close to cost price, inventory is limited, and some styles may not be restocked after selling out.

During the clearance sale, order volume may increase, and after-sales processing time may occasionally be slightly delayed. However, we will still carefully process every customer’s return and refund request and strive to protect consumer rights.

VI. Return Shipping Costs If a return is due to product quality issues, incorrect shipment, or damage during transportation, we will provide a reasonable after-sales solution based on the actual situation.

If a return is requested for personal reasons, the return shipping costs may need to be borne by the buyer.

Thank you for your support and understanding of saltpepperhome.shop.